Frequently Asked Questions
How can I check if a product is in stock?
You can view real-time stock levels directly on the product page of our website—items marked “In Stock” are available for immediate purchase. If the “Out of Stock” label appears, you can click “Notify Me When Available” to receive an email when it’s restocked.
Do you ship nationwide?
Yes. GGI ships to all provinces in South Africa using reputable couriers. Shipping costs are calculated at checkout based on your location and the size/weight of the order.
What is your return and exchange policy?
You can return or exchange a product within 30 days of purchase, provided it is in its original condition and packaging. For detailed information on our return policy and procedures, please visit the Returns and Exchanges page on our website.
How can I contact customer support?
Email support@ggi.co.za or use the live chat widget on the bottom-right of the site. We reply within two business hours.
How long is the warranty on your products?
Most products come with a 12-month manufacturer’s warranty. Specific items may have extended warranties— details are listed on each product page.
Can I track my order after purchasing?
Yes. Once your order is dispatched, you’ll receive a tracking number via email or SMS. You can use it to monitor your shipment’s progress until it arrives at your door.
Are your products safety-certified and compliant?
All electrical products at GGI comply with South African Bureau of Standards (SABS) regulations and are CE/RoHS certified where applicable. Product specifications and certification details are available on each item’s page.
What should I do if I receive a defective item?
If your item arrives damaged or malfunctions under normal use, contact our support team within 48 hours of delivery. We’ll arrange a prompt replacement or repair at no extra cost, provided it falls under warranty.
What are your business hours?
Our business hours are Monday to Friday, 8:00 AM to 5:00 PM. We are closed on weekends and public holidays.